Refund Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

At IWAYICON, we aim to provide the best travel experiences and customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds are issued for services booked through us.

1. General Refund Terms

• All refund requests must be submitted in writing via email to [Insert Support Email].

• Refunds are processed only after receiving a formal cancellation request and confirmation from relevant third-party vendors (e.g., airlines, hotels).

• Refunds, where applicable, will be processed within 15–30 business days from the date of approval.

• All refunds will be made in the original mode of payment.

2. Refund Eligibility

a. Tour Packages

• Full refund if canceled more than 30 days before the departure date (excluding non-refundable booking charges).

• Partial refund if canceled 15–30 days before departure (subject to supplier policies).

• No refund for cancellations within 14 days of the tour start date or for "No-Shows".

b. Hotel Bookings

• Subject to hotel cancellation policies.

• Some hotels may be non-refundable or allow cancellations only up to a specific date.

c. Flight Tickets

• Refunds are subject to the airline's fare rules and cancellation charges.

• Some promotional or low-cost fares are non-refundable.

d. Visa Services

• Non-refundable, regardless of approval or rejection, as consulates charge for processing services.

e. Travel Insurance

• Once issued, non-refundable under all circumstances.

3. Non-Refundable Scenarios

• No refund will be given in cases of:

  • Force majeure events (natural disasters, pandemics, political unrest, etc.)

  • Visa denial or delay due to customer documentation issues

  • Missed flights or transport due to personal delays

  • Services not utilized during the trip (e.g., skipped meals, optional tours)

4. Refund Deductions

Refunds may be subject to deductions including:

• Third-party cancellation fees (airlines, hotels, etc.)

• Administrative fees or service charges

• Bank/transaction processing fees

5. Group Bookings & Custom Packages

Refund policies for group departures or customized travel plans may differ and will be clearly outlined in the respective booking agreement. These supersede the general refund policy.

6. Policy Changes

IWAYICON reserves the right to update or modify this Refund Policy at any time without prior notice. Please refer to this page periodically for the latest version.